Ledger Live Issue (Ubuntu): Device Detected But Connection Failed

Ledger is one of the few hardware wallet providers available today. Hardware wallets are used to safely and securely store your cryptocurrency offline. The great thing about Ledger is that its software is compatible with all the available systems.

On Ubuntu, however, there can be more connection issues than any other system. This is because the user is required to enable permission access to the device using a bit of code. If this code is not added properly or at all you could end up not being able to connect to your device via Ledger Live.

If you are having a bit of trouble getting your Ledger device connected to Ledger Live, don’t worry! Today, we will show you how to resolve your problem. Here, we go…

Solution

Make sure you are using the latest version of Ledger Live.

• Update Ledger Live Windows 10
• Update Ledger Live MAC OS
• Update Ledger Live Android

Make sure you have permission to open and manage your device.

Simply signing in as a superuser using the ‘sudo command’ won’t do. In order to enable the right permission you need to type the following code:

$ sudo chmod 666 /dev/hidraw4

If the above code doesn’t solve it, try the next one

$ wget -q -O - https://raw.githubusercontent.com/LedgerHQ/udev-rules/master/add_udev_rules.sh | sudo bash

Conclusion

Ledger devices are great additions to maintaining individual security and protection over one’s cryptocurrency. For issues with permission rights and enabling the device to be read by your Linux/ Ubuntu system, check out the solution in this guide. If the problem seems to persist, please log in a support ticket with the Ledger support team, as they might be able to advise further.